Terms Of Service
No shipping or pick-up on Saturday or Sunday. No shipping or pick-up on any day that a natural disaster occurs or anything that causes operations to cease or be limited. No shipping if the post office is closed. No pick up if the power is out.
Our normal customer service response times are Monday – Friday 9AM – 11AM. If you want to contact us outside of these hours, please fill out a form here.
The following information is expected handling and delivery times. We are in no way bound to meet these times. We ship as fast as we can. Products will not be shipped until payment is confirmed.
– 1 to 3 Business Day’s Handling
Delivered 2 to 11 Business Day Delivery
– *1 Business Day Handling
Delivered 2 to 7 Business Day Delivery (USPS PRIORITY)
– *1 Business Day Handling
Handle 1 to 2 Day Guaranteed
Delivery (USPS EXPRESS)
Shipping: If an order is confirmed and processing before 12pm EST Monday thru Friday it will be shipped the same day. After 12pm EST Monday thru Friday your package will be shipped the next business day.
Pick up: If an order is received after 2pm EST
Pick Up In Bangor
– Same Day or Next Day Handling.
After we ship your item using one of the USPS’s services, it is your responsibility to track it. When your item is shipped we can’t speed it up, re-route it, or make any lost mail claim for 14 days for domestic packages and 21 days for international shipments. On rare occasion, a shipment gets delayed up to 14 days (the longest Express we’ve seen is 4 days) . There is no guarantee “land day” for Priority or USPS First Class Shipping. If there is a delay and the USPS has the package, it is completely out of our control. We will replace a package after the 14th (4th day if Express is chosen) day of its delinquency. Packages usually show up regardless of what the tracking says. The USPS is notorious for not scanning packages. We can make a “claim” after the 14th day (4th day if Express is chosen). It is the customers responsibility to call and track the package before the 14th. The USPS will say, “it will show up soon” and tell you to wait. 14 days to make a domestic lost mail claim and 21 days for an international lost mail claim. If you choose to call them at 1-800-ASK-USPS (1-800-275-8777) Please have your shipping details with you. On rare occasion, shipments don’t get scanned.. So, please do not worry if the tracking is missing scans. ALL packages that get sent out priority or economy must be prepared for up to a 14 day wait. There is no guaranteed shipping for those options. Express is the only guaranteed option.
On rare occasion, First-Class and Priority USPS packages (not express) take 10-14 days. Any lost items will get shipped out after the 14th business day.
Nobody ordering “Economy” shipping should expect to receive there package in less than 14 days. Economy is meant for people to order their products about 2 weeks in advance. Priority, a week or so. Express less than 7 days.
We use USPS express shipping.
**same day if order is complete before 12pm eastern (M-F) and the following requirements are met.
Same Day Shipping
You must have your order form complete AND funds completed transacted before 12pm eastern. There are no exceptions to this. The logistics of our packing and labeling require this deadline.
We reserve the right to delay any shipment if funds are not transferred completely or payment instructions are not met. Echeck orders must be made before 8am to take advantage of same day shipping (existing customers not new customers) They are processed in que by our processing company. If they haven’t been processed before noon M – F we cannot ship the order the same day. Bounced checks hold a $20 fee.
Any new customer using the “Checking Account” option will have to wait until money is taken out of their account before the initial shipment is sent. Once the account is verified, you’re eligible for “instant purchases” (up to $250) with that account. It can take 2 to 4 business days to process the first payment on new accounts. On your first shipment, before funds are withdrawn, and your order is shipped, you will get a completed payment email. You completed the payment but the transaction takes 2 – 4 days. Please balance your account accordingly. After this initial purchase you will unlock instant purchases under $250.
Cryptocurrency is the fastest transaction for shipping Customers.
EXACT cash is the fastest for pick up in Bangor.
HappyRootz and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.
Use of HappyRootz Products & User Representations. You represent and acknowledge as follows: you are eighteen (18) years of age or older, or of the age of majority where you reside; you intend to use, and shall use, any products purchased through HappyRootz for your own personal use, however, if you request the shipment of any products to a third party, you represent that the receiving party is also eighteen (18) years of age or older, or of the age of majority where that receiving party resides, and intends to use any products for his or her personal use.
We do not ship any orders that are unpaid, unplaced or misunderstood in any way. The order must be complete by 9am EST to be shipped “same business day” (must purchase Express or Priority shipping for same day consideration). We will not ship “same business day” on an order
completed AND paid for past 12pm EST (M-F).
We will not sell anyone product if we think they are abusing it and we have the right to cancel any order.
Any orders over $250 that uses a check or an electronic check must have a fully processed check before shipping order out.
No discounts will be given on our wholesale items.
ALL KRATOM BAGS ADVERTISED AT 50G MIGHT BE 47.5G – 52.5G. WE USE A MACHINE TO PORTION.
ALL KRONIK JOINTS ADVERTISED AT 1/2G MIGHT BE .45g – .63g.
Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.
When you visit HappyRootz or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this
site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of HappyRootz or its content suppliers and protected by United States and international copyright laws. User submitted content is not endorsed but HappyRootz does have exclusive rights to all content. The compilation of all content on this site is the exclusive property of HappyRootz with copyright authorship for this collection by HappyRootz and protected by U.S. and international copyright laws.
HappyRootz trademarks and trade dress may not be used in connection with any product or service that is not HappyRootz , in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits HappyRootz . All other trademarks not owned by HappyRootz or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by HappyRootz or its subsidiaries.
LICENSE AND SITE ACCESS
HappyRootz grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of HappyRootz . This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of HappyRootz . You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of HappyRootz and our associates without express written consent. You may not use any meta tags or any other “:hidden text”: utilizing HappyRootz name or trademarks without the express written consent of HappyRootz . Any unauthorized use terminates the permission or license granted by HappyRootz . You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the homepage of HappyRootz so long as the link does not portray HappyRootz its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any HappyRootz logo or other proprietary graphic or trademark as part of the link without express written permission.
YOUR MEMBERSHIP ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your own computer. You agree to accept responsibility for all activities that occur under your account or password. If you are under the age of 18, you may not use our website for purchases. If you are under the age of 18, you may only use our site with the involvement of a parent or guardian and for informational purposes only.
HappyRootz and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content, submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. HappyRootz reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant HappyRootz and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce,
modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant HappyRootz and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify HappyRootz or its associates for all claims resulting from content you supply. HappyRootz has the right but not the obligation to monitor and edit or remove any activity or content. HappyRootz takes no responsibility and assumes no liability for any content posted by you or any third party.
RISK OF LOSS
All items purchased from HappyRootz are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the courier.
$2 Shipping Insurance covers you in the case your items were damaged or lost.
Any items confiscated by customs or delayed by any country’s officials will not be reimbursed. The purchaser retains all responsibility after we make it to US customs.
HappyRootz and all associates attempt to be as accurate as possible. However, HappyRootz does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by HappyRootz itself is not as described, your sole remedy is to return it in an unused, opened, unsealed condition.
Refunds may be given if packages are unopened and must be within 7 days of receiving our products At no point will we accept an open item refund*. Guests must know this before shopping and please read our Terms Of Service below.
There are NO GUARANTEES with these amazing products. Please purchase at your own risk.
ALL REFUNDS WILL BE ISSUED IN A CHECK FORM. REFUNDS TAKE 14-21 DAYS TO FINALIZE FROM ISSUING TO CHECK CASHED.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY HappyRootz ON AN “AS IS” AND “AS AVAILABLE” BASIS. HappyRootz MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT,
MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, HappyRootz DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. HappyRootz DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM HappyRootz ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. HappyRootz WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
By visiting HappyRootz you agree that the laws of the state of Maine and the United States of America, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and HappyRootz or its associates.
Any dispute relating in any way to your visit to HappyRootz or to products you purchase through HappyRootz shall be submitted to confidential arbitration in Maine, except that, to the extent you have in any manner violated or threatened to violate HappyRootz intellectual property rights, HappyRootz may seek injunctive or other appropriate relief in any state or federal court in the state of Maine, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction.
To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
Buyer shall indemnify, defend, and hold harmless HappyRootz and its employees, agents, successors, officers, and assigns, from any suits, losses, claims, demands, liabilities, costs and expenses (including attorney and accounting fees) that HappyRootz may sustain or incur arising from (a) Buyer’s use of the products (including without limitation to storage, handling, and transportation of products), (b) use of the products by a third party with Buyer’s authorization, (c) use of the products by a third party without Buyer’s authorization, where such unauthorized use is due to Buyer’s negligent act or omission, or willful misconduct, (d) Buyer’s failure to comply with any applicable laws and
regulations (including without limitation those regarding the export of products or technology abroad, the Toxic Substance Control Act, and the Emergency Planning and Community Right-to-Know Act of 1986, or to obtain any licenses or approvals
from the appropriate government agencies necessary to purchase and use the products), or (e) the Buyer’s breach of any of its obligations set forth in these Terms or in the Agreement. HappyRootz will provide Buyer with: (i) prompt written notice
of such claim of which HappyRootz is aware; (ii) control over the defense and settlement of such claim; and (iii) proper and full information and assistance at Buyer’s expense to settle and/or defend any such claim. Notwithstanding the foregoing, Buyer shall not settle any such claim, suit or proceeding without the written consent of HappyRootz tom, which shall not be unreasonably withheld.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to HappyRootz . We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card
information or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order
or enter information on our site.
How do we use your information?
We may use the
information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To send periodic emails regarding your order or other products and
- To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special
access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
For your convenience we may store your credit card information kept for more than 60 days in order to expedite future orders, and to automate the billing process.
Do we use ‘cookies’?
- Help remember and process the items in the shopping cart.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies.
You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.It won’t affect the user’s experience that make your site experience more efficient and may not function properly.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable information.
We do not include or offer third-party products or services on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site
California Online Privacy Protection Act
being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
entering our website.
You will be notified of
- Via Email
Can change your personal information:
- By emailing us
How does our site handle Do Not Track signals?
honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral
It’s also important to note that we allow third-party behavioral tracking
COPPA (Children Online Privacy Protection
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal
Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information
Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice
Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we
will take the following responsive action, should a data breach occur:
We will notify you via email
Within 1 business day
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who
fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages,
gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
Process orders and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for
compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can click
unsubscribe on the newsletter!
Users cannot disclose any information found in the Platinum Members page.
At no point can a user share his/her
login with anyone else. The “Platinum Members Only” section is for the user’s eyes only. With out a court order, at no time can a user login and show anyone our “Platinum Members” pages. In the case of any “privacy violations” of the Act (Section
3 of the Act, 5 U.S.C. Sec. 552a(i) limits these so-called penalties to civil lawsuits). The only person who can access these “Platinum Member” webpages is the member themselves or an officer or employee of a government entity with a court order.
Knowingly and willfully disclosing individually identifiable information, or any information found in the “Platinum Members” area of the website at www.re-leaf.us will result in a civil lawsuit. Agreeing to this disclosure means you cannot let
anyone use your login information and you cannot let anyone see the information contained in the “Platinum Members” section. You are the only one allowed to view these pages. User is prohibited from such disclosure by the Act or by agency
regulations; or Willfully maintaining a system of records without having published a notice in the Federal Register of the existence of that system of records. In addition, a civil lawsuit is the result of anyone willfully requesting or gaining
access to a record about an individual under false pretenses. The only reason you have access to the “Platinum Members” areas, is solely because you are have been a loyal customer. All “Platinum” memberships are terminated after 90 days of
inactivity, and immediately terminated upon breaking the rules of this disclosure. While this disclosure does not establish a time limit for prosecutions for violation of this privacy disclosure. It does ensure the bringing of civil action for up
to two years from the date in which the agreement was broken. A civil action may be filed in the U.S. District Court in the district where the requester resides or has his/her principal place of business; in which the agency records are located;
or in the District of Columbia.
Inactivity for more than 90 days will result in account termination.
Please send returns to: 611 Hammond St Suite 5, Bangor, Maine 04401. Buyer pays all return shipping fees.